Introduction

Loughman Ventures Limited T/A Love HQ sets out in this Privacy Notice how it protects client data. Love HQ will collect, use and store the personal information that you give us, in accordance with this Privacy Notice and in line with current data protection regulations (GDPR).

We know what data we have, and why we have it

Love HQ collects, stores and processes personal data given by its clients, past clients and potential clients. (all collectively known as clients). We use this data pursuant to our matching contract with you or for taking steps to enter into a contract with you . This may include some or all the following:

• Name, address, phone, email, mobile

• Client personal information: gender, age, height, hobbies, etc

• Client photo

• Client ID

• Client matching preferences

• Client contract

• Financial Information

• IP Address

• Other relevant data

 

We may also use the health, political and religious data that you give us with your permission in the matching process.

You may request the deletion of your personal data at any time by contacting your personal matchmaker or the Love HQ Office Manager.

We understand and comply with individual’s rights

Love HQ Clients have the following rights:

• Clients have the right of access to their data (NB this does not apply where it includes data of a third party such as feedback received from a match)

• Clients have the right to have inaccurate personal data rectified

• Clients have the right to have their data erased (but this will only apply in relation to your own account and will not include where a third party has given feedback)

• Clients have the right to request the restriction or suppression of their personal data

• Clients have the right of data portability in relation to images or digital content which they have supplied to Love HQ

• Clients have the right to object to the use of their data where we are using it on the basis of our legitimate interests and your interests outweigh our own legitimate interests

• Clients have the right to be notified if a data breach occurs in certain circumstances where it may cause them harm or possibility of serious harm

 

We manage client data in a structured way

Client data is gathered from clients by Love HQ matchmakers and continually updated using client reviews and match feedback by phone, face to face, email, in writing or other medium.

Client data will be used:

• During the client matching process

• To introduce you to your matches after you have verbally agreed to meet with potential match and to connect both clients.

• To keep records as required of clients

• To comply with the Law 

• To verify client identity by searching publicly available records

• To keep track of financial transactions

• With your permission or lawfully to update you by phone email etc on our events, products and services and those of our Group Companies

• For our legitimate business purposes for internal business analysis.

 
Your personal data will be retained only for as long as necessary to fulfil the purposes for which we collected it and in relation to certain data, for example, relating to the services provided and billing transactions, for a period of approximately 6 years from the end of the contract.If there is continued contact with the client/potential client on an ongoing basis (minimum once every 2 years), the personal data will continue to be retained.

We know who is responsible for the data we have

Love HQ has a Data Protection Officer, who, together with Love HQ Matchmakers are responsible for data analysis, input and retrieval. Only key people involved in the matchmaking process have access to this data.

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We have a data security awareness and culture

• Our staff receive data protection training and they are all briefed on Love HQ Privacy Notice and practices.

• We will never sell, permit use of clients’ data out-with Love HQ’s group companies own processes except when required by law, legal proceedings , or to protect you or a third party’s safety.

• We have data security processes and procedures.

• The main client database is backed up daily.

• The local database backup is regularly backed up and stored securely. 

• Computers and access are password protected.

• Only key Love HQ personnel have access to allow download or deletion of client records.

• Client records will be archived or deleted after there is no interest in the record for the client or Love HQ.

• Client records will be archived or deleted after there is no interest in the record for the client or Love HQ.

• Love HQ offices are kept locked when unoccupied and hard copy documents are stored in locked cabinets

 

We have a process for how and when we contact clients

Love HQ in contract clients

• Love HQ will be in contact by phone, text, email, in writing and in person with in-contract clients to fulfil their contract.

 

Love HQ out of contract & potential clients

• From time to time, Love HQ will be in contact by phone, text or email or in writing.

• Love HQ may be in contact if there is a potential suitable match for them or to ask if they wish to start a new contract with Love HQ, to check on the progress of a relationship or to check whether they would like to remain on the Love HQ database.

 

We have a process for how we delete client records

If requested by the client, a client record will be entirely deleted from the Love HQ database except in the following case:

When complete deletion of a client record on the database would also delete the record of matches completed with other Love HQ clients, Love HQ may decide that the entire client record should not be deleted. However, phone number, email address and correspondence addresses will be deleted. Client name will be anonymised.

Entire deletion of a client record will be made on the authority of the CEO.

We have a process for client requests for their personal data

Love HQ is committed to giving people access to their digital personal information. Clients can make a “Subject access request” under GDPR for their personal information.

Requests for personal information must be made in writing to the Office Manager at Love HQ. You will not need to pay a fee for this. We will aim to respond to your request within 30 days, but if this is not possible due to the nature of the request, we will inform you of this as soon as possible, giving you an estimated time frame for sending you the information requested. Data may be sent electronically or by hard copy

Clients do not have the right to other people’s data, or data that has been produced about them through either meeting with or analysis by the matchmaker or personal feedback from other clients they have been matched with.

We understand our lawful basis for processing your data

Under GDPR, Love HQ uses Contract and Legitimate Interest as the basis for lawful processing of client data.

Contract (in contract clients)

In contract clients will have the information and data freely provided by them (para1) processed as necessary to allow fulfilment of the contract with Love HQ.

Potential clients who have been in contact with Love HQ but not yet entered into a contract with Love HQ will have the information and data freely provided by them (para1) processed as necessary.

Legitimate Interest (in contract clients/lapsed clients and lead/enquiries/potential clients)

In contract clients and where a lapsed client or potential client has submitted or had their details submitted to Love HQ demonstrating their interest in Love HQ or finding a partner or to be matched, that is considered a legitimate interest. Love HQ may contact that client/potential client regarding: updating their details, availability of or for a match, changes to product and service, promotional material.

Visitors to our website

When someone visits our website, lovehq.ie , we use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not allow Google to make any attempt to find out the identities of those visiting our website.

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MATCHMAKING TERMS OF BUSINESS

Matchmaking starts with a consultation.Consultations start at €150, ( €200 for out of hours, €250 for weekends). Booking a consultation does not guarantee that you will be invited to join our matchmaking service. You will only be invited to join our matchmaking service if we feel that we have suitable matches for you, otherwise we will continue to look for suitable matches for up to two years after your consultation. This is ethical matchmaking so we only match clients we genuinely feel are suitable matches. During this time, we do not actively update you. If we feel that we have suitable matches, you will be invited to join the package that is most suitable for you.

3 Dates x 1 year (T&C's apply - please see below) – €500
5 Dates x 1.5 years (T&C's apply - please see below) – €700
1 Date (Recommended at Love HQ's discretion) – €200 for first date and €150 per date thereafter

Please note, we try to match you with dates as quickly as possible.

By completing your payment, you are agreeing to Love HQ's Terms and Conditions and Rules and Regulations below.

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LOVE HQ – TERMS & CONDITIONS OF MEMBERSHIP / CONTRACT

By signing this agreement, you confirm that you have read, understood, and agreed to the following Terms & Conditions of Membership with Love HQ.

 

1. Eligibility

All members must be single or unattached, no longer cohabiting with a former partner, and emotionally and legally free to form a relationship.

 

2. Member Identification

Members must provide a valid passport or acceptable form of photo identification, along with their home address, contact telephone number(s), and email address.

All information provided must be accurate and truthful. While Love HQ accepts this information in good faith, it cannot guarantee its accuracy and accepts no liability for any inaccuracies.

If any information is found to be false or misleading, membership will be terminated immediately with no entitlement to a refund.

 

3. The Introduction Process

Love HQ will introduce members to potential partners we deem suitable over the course of their active membership.

We cannot guarantee romantic success, mutual attraction, long-term compatibility, or specific outcomes such as dating, relationships, or marriage.

An introduction is defined as both the client and the selected match agreeing to be connected by Love HQ. Once the date details and contact numbers are sent, the introduction is considered completed. Once complete, it is your responsibility to inform your match if you cannot attend a date. 

For clarity: an introduction does not guarantee a face-to-face meeting.

All assessments and matches are made in good faith, based on the information provided by members.

 

4. Confidentiality

Love HQ guarantees the confidentiality of all member profiles and photographs. These will never be shared with third parties without prior consent.

By joining, members consent to their profiles and phone numbers being shared with potential matches.

Members are expected to maintain the confidentiality of any individuals they are introduced to and not disclose details, personal information, or identities to others.

We recommend avoiding discussions with friends or family about using a matchmaker, as your future match may prefer discretion regarding how you met.

 

5. International Matches

Love HQ is the official Irish partner of select, trusted international matchmaking agencies. By signing this agreement, you consent to being considered for introductions with their members (typically based in Ireland), and agree that your profile and photos may be shared if you are identified as a suitable match.

 

6. Personal Safety

All members are solely responsible for their personal safety.

First meetings should take place in public spaces. Subsequent meetings should remain public until both parties feel comfortable. 

Love HQ accepts no liability for any outcomes of meetings or relationships.

 

7. Member Conduct

Members must treat others with courtesy, respect, and consideration.

Inappropriate, offensive, or disrespectful behaviour may result in immediate termination of membership, with no refund.

Members must not discuss or disclose personal details about other Love HQ clients.

 

8. Membership Acceptance

Love HQ reserves the right to refuse membership or to withdraw existing membership at its sole discretion, without obligation to provide explanation, particularly in cases of inappropriate behaviour or breach of these terms.

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9. Engagement & Communication

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Members are expected to respond to introductions once accepted by both parties. Failure to engage or communicate may result in deactivation of membership.

Love HQ does not routinely check in with members; it is your responsibility to provide updates, feedback, or notify us of any personal changes that may affect your availability or participation.

 

10. Scheduling Introductions

Members must request new introductions directly via email to Love HQ.

New introductions will only be arranged once reasonable effort has been made to meet previous matches.

Compatibility should not be assessed by phone — we believe in keeping the process organic through real-life interaction.

If rescheduling a date is necessary, a minimum of 24 hours’ notice must be given to your match. You are then responsible for arranging a new time to meet as soon as possible.

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11. Withdrawing or Pausing Membership

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Members must notify Love HQ in writing if they wish to withdraw or request removal of their data.

Membership may be paused ("frozen") for up to three months, with prior written approval.

If a member is unavailable (e.g., dating outside the agency or travelling for more than two weeks) and their membership has not been officially paused, any introductions offered during that time will be counted.

After three months, if a paused membership is not reactivated, it will be marked as expired.

For clarity: If you have been on three or more dates with someone outside the agency, and intend to continue seeing them, you must notify Love HQ and freeze your membership. If you’ve been on fewer than three dates, we assume you remain available for matches.

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12. Health & Wellbeing

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Members must be in good mental and physical health at the time of registration.

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13. Profile Accuracy

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Members confirm that all information provided during consultations and interviews is truthful and up to date. 

Once a profile is finalised, it may only be amended with Love HQ’s approval.

All criminal records must be disclosed prior to joining. Failure to do so will result in immediate cancellation of membership with no refund.

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14. Feedback & Consent

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Members consent to Love HQ collecting and discussing feedback from both parties where appropriate. This feedback helps refine and improve future introductions.

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15. Communication Responsibilities

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Members who fail to respond to communication from Love HQ (emails, texts, or calls) may have their membership suspended or terminated. Please respond promptly to ensure fairness to both Love HQ and potential matches.

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16. Termination of Membership

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Membership may be terminated by Love HQ in the following circumstances:

• Inappropriate, offensive, or concerning behaviour
   

• Failure to respond to communications
   

• Providing false or misleading information
   

• Receiving a valid complaint from another member
   

• Inviting someone to your home on a first date
   

• Failing to attend a scheduled date without notice
   

• Repeated negative feedback without improvement
   

• Any other breach of these Terms & Conditions, as determined by Love HQ
   

 

17. Fulfilment & Refunds

Membership is fulfilled once the agreed number of introductions has been offered during the active membership period.

If Love HQ is unable to provide the agreed number of introductions, we may extend the membership at our discretion.

Refunds are not offered unless Love HQ is found to be in breach of these terms. In such cases, a partial refund may be issued, less:

• A non-refundable €250 to cover registration and administration
   

• A pro-rata deduction for introductions already completed
   

Members must make themselves reasonably available for introductions. Failure to freeze your membership during periods of unavailability will result in introductions being counted regardless.

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18. Agreement

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I understand and agree to abide by the Terms & Conditions of Membership as outlined above. I accept responsibility for my conduct, communication, and availability during my membership period. I agree to pay the full agreed membership fee for services provided by Love HQ.

Name (BLOCK CAPITALS): _________________________________________
Signature: __________________________________________
Date: ____________________

Love HQ Representative: __________________________________
Date: ____________________

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LOVE HQ – RULES & REGULATIONS

The following rules and regulations must be followed by all members. Failure to do so may result in suspension/ termination of your membership:

• A spirit of adventure and a positive attitude will produce the best results. We cannot make you like one another that is your responsibility. You should be as objective as possible and remember you are meeting another person who has equally invested emotionally, physically and financially in this process. We cannot guarantee physical attraction, chemistry or connection.
   

• Gentlemen please call your date when you arrive at your agreed time and location. We prefer if you meet outside and walk in together.
   

• Ladies, should you not hear from your date, please call them.
   

• Initial communication is for the sole purpose of confirming to meet and not an opportunity to interview the other party. Do not try to establish compatibility over the phone, the initial phone call is purely to confirm the meeting and gently calm nerves. Do not judge potential matches on their accent or phone manner. In our experience most people find connecting over the phone quite unnerving, so be patient and give your introduction the benefit of the doubt.

• We advise our clients never to give out their address or private home telephone numbers. Mobile numbers are provided to enable contact between parties to make an arrangement to meet.
   

• When meeting turn off mobile phones or alternatively put onto silent mode. Only take calls or messages if they are extremely important.
   

• Try to meet primarily for a drink on your first date and do not expect to be taken out to lunch/dinner. Never invite people to your home on a first date. You are responsible for your own safety, and therefore you should take proper precautions.
   

• Meet somewhere half way so it is fair on both parties travelling, and try to meet in a public place on your first meeting.
   

• Do not talk about past relationships, especially negative one’s – look to the future and be positive.
   

• Do not discuss Love HQ or other people that you have met through our service.
   

• Always make every effort to arrive at the agreed time and to look your best - first impressions are very important.
   

• Keep an open mind, remember most people can be slightly nervous - have consideration for the other person, and try to make them feel comfortable.
   

• If you are a member of another dating agency or an internet dating agency please do not make this a point of conversation, as it has the opposite effect and puts other members off! 

• If you don’t wish to meet the introduction again please advise them by phone.
   

• Feedback. We need your valuable feedback to assess the on-going progress of your introductions. Feedback is confidential and kept as a record in your personal file. Unless we receive a call from you following an introduction we assume that you are continuing to meet with the other member, and are deemed inactive until we hear to the contrary.
   

• Please take note:
  Be aware that you are in this process to meet others face to face, not a virtual profile or imaginary person.

• Love HQ cannot be responsible for conversations or interactions between parties. Love HQ are merely the conduit, we introduce you to other members who in our estimation share the same goals, and possess qualities that may be complimentary to yours.

• We cannot take responsibility for differing views, opinions, personality types or impressions made by members. Your conduct, attitude and interaction are the most important part of this process, therefore we expect you to present yourself positively. Remember, it is your responsibility to make the best impression.

• Try to suspend all judgements, prejudices value systems and projections handed down to you by others.

• We cannot create the perfect person for you, or your version of perfect. The perfect person for you may actually be someone who doesn’t fit into your current image or version of perfect.

• You are here to meet someone to share your life, not someone just to suit your family or friends.

• This relationship is for you, and part of your life experience.

• We endeavour to make this a positive and enjoyable experience, and share the common goal to find you a life partner. Without the use computers or algorithms to match people, we use traditional matchmaking practises and match you with real life potential partners.

• We create the possibilities………you provide the magic!

I agree to abide by the aforementioned rules and regulations.

Name (BLOCK CAPITALS): ___________________________
Date: ______________
Signature: _______________________________

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ENTER OUR LITTLE BLACK BOOK

Free to Register!

Not quite ready to join our full matchmaking service yet? Or maybe you are interested in some of our dating events?

Join our Little Black Book it is free to apply to be a possible match with one of our extraordinary clients. All of your information is 100% confidential.

We have thousands of clients all over Ireland. However, sometimes our clients are looking for someone specific… and you could be that someone special! 💛

By joining, you are not a client of Love HQ until you have signed your contract and paid your admin fee. 

Please note:
If you are successfully invited to match with one of our Love HQ clients, there will be an administration fee of €100 per date we arrange for you. All of the terms and conditions above apply.

This is a heavily discounted rate designed to ensure both parties are invested in the process.

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Changes to the Privacy Notice or Terms of Business

Love HQ's Privacy Notice may be updated from time to time. Love HQ will not reduce your rights under this Privacy Notice without your explicit consent.

How to contact us

To contact us regarding your personal information or request information about our privacy policy, you can email or write to:

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Mairead Loughman
CEO

Loughman Ventures Limited T/A Love HQ

Hollyford House, 

Violetstown, 

Gaybrook, 

Mullingar,

Co. Westmeath.

 
At the address listed below or:

Email: findlove@lovehq.ie
Tel: +353870680882

CRO: 613660

VAT No. 3213432TH

01 January 2020